Privacy Policy

Shengyu Hengda (Shanxi) Electrical Equipment Co., Ltd. (盛昱恒达（山西）电气设备有限公司, “we”, “us”) operates this website to present electrical distribution equipment, industrial control panels and related business services. This policy explains how we handle information about website visits, product inquiries and advertising forms submitted to us.

For privacy questions or requests, use the email address or inquiry form on our Contact page and mark your message “Privacy request”. That page provides our current contact details.

• Information you provide: your name, work email, company, country or region, products of interest, quantities, delivery requirements, project details and uploaded drawings or attachments. We also receive telephone or WhatsApp numbers, messages and other contact information where you provide them in a message, advertising form, call or conversation.
• Inquiry source and follow-up information: the submission page, landing page, referring website, campaign labels (UTM), submission time, assigned team member, inquiry status, follow-up notes and next contact date.
• Optional visit statistics: page views, link and contact-button clicks, downloads, form starts, broad device category, referral source and a temporary session identifier. When enabled, statistics may link a session to an inquiry submitted during that session to measure conversion.
• Operational and security records: hosting servers, access logs and security services may process IP addresses, request times, browser information and requested addresses to deliver the site, troubleshoot problems and prevent abuse.

Please provide only information needed for the project discussion. Do not upload identity documents, payment card information or unrelated sensitive information.

We use the information you provide to respond to inquiries, discuss technical requirements, prepare quotations, arrange follow-up, maintain business records and handle privacy requests. Source and visit data help us understand which pages and campaigns produce relevant inquiries and improve the website and advertising. Operational records support maintenance, troubleshooting and security.

Submitting an inquiry asks us to contact you about that inquiry; it does not require you to accept unrelated marketing. You may ask us to stop non-essential follow-up at any time. Optional statistics are controlled by the website privacy settings; declining them does not prevent you from submitting an inquiry.

If you choose to submit information through one of our Facebook or Instagram instant forms, we handle the information we receive under this policy and the specific notice shown with that form, to respond about the products or project you asked about. Meta also processes information on its platforms under the Meta Privacy Policy.

Visiting this website alone does not give us the email address or telephone number held in your Facebook or Instagram account.

Information is available to authorized personnel who handle inquiries or maintain the website. Hosting, email and business-service providers may process relevant information according to the features actually enabled:

• Email services: inquiry notifications, replies and due reminders may be sent through the configured email service, such as Gmail.
• Customer-management systems: if an OKKI or other business-system connection is enabled, inquiry and related follow-up information may be synchronized to that system.
• WeCom or DingTalk: if group reminders are enabled, a designated work group may receive limited context such as the inquiry reference, name, company, product or due time, with an administration link. These reminders do not contain the full attachments.
• A configured system interface: lead records and updates are sent to a receiving system only after we configure and enable that connection.

We may also disclose information when necessary to address applicable obligations, disputes or security incidents. If you select an email, telephone, WhatsApp or social-platform link, the relevant service handles your use under its own privacy policy. A click alone does not mean we have received a conversation or call.

This website uses browser storage to remember privacy choices and, within the current tab, to retain inquiry-source details that accompany an inquiry you submit. When local visit statistics are enabled, a temporary session identifier distinguishes browsing sessions; it does not reliably identify separate real people. Administrator sign-in uses a separate session cookie.

Local statistics events do not store raw IP addresses, email addresses, telephone numbers, inquiry text or complete URL query strings. Inquiry records and server logs are separate and may contain the information described above.

If we enable Google Analytics, Google Ads, Google Tag Manager or Meta Pixel, these tools may use cookies or similar technologies to process device, network and activity information for visit and advertising-conversion measurement. Use depends on the actual configuration. Optional analytics and advertising tools follow the current privacy choice and site settings; where a “Privacy settings” control is shown, you can accept or decline there. Changing your choice affects subsequent tracking and does not automatically erase information already sent to a provider. See the Google Privacy Policy and Meta Privacy Policy for their processing.

Local visit-statistics events use a rolling retention period of approximately 90 days and may be removed earlier to meet capacity limits. A browsing-session timeout, closing the page or declining analytics does not delete an inquiry already submitted.

Inquiry records, attachments, follow-up records and related backups currently have no single automatic expiry period. Their retention is managed in light of project discussions, business records, applicable obligations and requests you make. Server logs, email, external business systems and provider records may have different retention arrangements. Contact us to ask about the specific retention of your information or to request deletion.

The website uses administrator authentication, access permissions and restricted inquiry-attachment downloads to control internal access. Protection also depends on server configuration and the safeguards of the services used. No internet transmission or storage method can promise absolute security; please avoid sending unrelated sensitive information through an inquiry.

Our business team operates in China. Depending on the hosting, email and business systems actually used, service providers in other countries or regions may also process information. Contact us if you need details of the processing arrangements relevant to your information.

You may contact us to ask what information we hold about you, correct inaccurate information, request deletion, restrict certain uses or stop non-essential follow-up. You can also adjust optional analytics choices using the privacy control provided on the website.

Specific rights, conditions and response requirements depend on applicable law and the use of the information. We may need to verify your identity to protect the information. If applicable obligations require us to retain some records, we will explain this in our response. You may also raise a concern with the data-protection authority applicable to you.

We may update this policy when website features, services or information practices change. Refer to the version and update date published on this page. Contact us to confirm arrangements relating to your inquiry.